Community Specialist / ผู้เชี่ยวชาญด้านชุมชน

Tasks & responsibilities
- Community Building: Establish and nurture relationships with freelancers on our platform to foster a vibrant and active community.
- Engagement: Actively engage with freelancers through various channels (e.g., social media, email, forums) to understand their needs, gather feedback, and ensure they are informed about platform updates and opportunities.
- RFQ Acquisition: Encourage freelancers to submit Requests for Quotes (RFQs) by highlighting the benefits and opportunities available on our platform.
- Collaboration: Work closely with the Marketing team to develop and implement strategies for freelancer outreach and engagement.
- Content Creation: Assist in creating and distributing engaging content tailored to freelancers, including newsletters, blog posts, and social media updates.
- Event Coordination: Organize and manage online and offline events, webinars, and meetups to enhance freelancer engagement and platform activity.
- Data Analysis: Monitor and analyze engagement metrics to assess the effectiveness of community-building strategies and report findings to the Marketing team.
- Support: Provide exceptional support to freelancers, addressing their inquiries and resolving any issues promptly and efficiently.

Preferred Qualifications
- Good Command of English speaking and writing: Mandarin will be in a plus.
- Experience working with freelancers or in a freelance platform environment.
- Familiarity with CRM tools and community management software.
- Creative thinking and problem-solving skills.

Qualifications & experience
- Education: Bachelor's degree in marketing, Communications, Business Administration, or a related field.
- Experience: Proven experience in community management, customer relationship management, Sales, or a similar role.
- Communication Skills: Excellent verbal and written communication skills with the ability to connect with freelancers and build strong relationships.
- Marketing Knowledge: Understanding of marketing principles and experience working with marketing teams to drive engagement and growth.
- Tech-savvy: Proficient in using social media platforms, online forums, and other digital communication tools.
- Analytical Skills: Ability to analyze engagement data and provide actionable insights.
- Organizational Skills: Strong organizational and multitasking abilities with attention to detail.
- Team Player: Collaborative mindset with the ability to work effectively within a team environment.

- Social Security
- Public holidays
- Working day Mon-Fri 9:00-18:00
- Attractive Incentive scheme 
- Other benefits will update