IT Support (ระยอง)

Alerts Management, issues resolution on IT systems (PC, Laptops,Network, Servers and Applications)
Users support, communication and tickets Managements
Logging and tracking the details of the issue and problems as cases
Identify the types, categories, severity and urgency of the case.
Route user and alert cases to proper teams to follow up and handle including tracking the status of cases unit closure.
Escalate the case to Supervisor when we the issue is going to miss the SLA
Provide technical phone support to user