Job Descriptions
-Make customers happy by handling customer inquiries and help them attain desired results
-Take ownership of customer inquiry
-Escalate issues with unknown root cause to Product/Service Specialist in order to resolve customer problems, get root cause and prevention identified while maintaining proper communication line with all stakeholders.
-Ensure Service Level Agreement (SLA) for responsive service is met for each customer
-Contribute practical ideas and suggestions needed for continual service improvement to the customer service manager
-Carry out proactive tasks that improve the service experience
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Requirements
-Please submit resume in English & pdf. file
-Thai nationalities ONLY
-ENGLISH is a must
-Tech savvy or interested in technology and passion to learn new things
-Good communication skills, especially speaking and listening
-Have a service mind
-Have the ability to think on your feet and resolve issues well
-Knowledge in Blockchain and Cryptocurrency are the advantage
-Able to work on weekend, holiday and night shift (Work 4-5 Days per week)